🏥 Aid Station: Ask AI & Knowledge Base

Introduction

Aid stations are dotted all along the course — and this is the most important stop!

Ask AI & Knowledge Base

If you run into any hurdles during training, just Ask AI for help!

Also, let's Ask AI to look into both Help Center and Knowledge Base (KB) articles and see how it works to keep you informed.

1. Read About → Ask AI & Knowledge Base

2e. Thunderhawk Events

Ask AI for Help!

To Ask AI how to complete a task in SwitchBase:

  1. Click Ask AI in the Thunderhawk Navigation panel

  2. Open + New Chat, ask your question → then click Send

  3. Try a few sample questions:

    • What is the + Orange button for in SwitchBase?
    • How do I share a Dashboard and related Forms with my team?
    • How can I pin and organize Chats?
    • Why can't I see any data or records showing up in my Dashboard?
    • How do I add an Event to my Dashboards?

Summarize Knowledge Base Articles & SOPs

  1. Click Knowledge Base (KB) → open SOP: Weather → and quickly skim the article

  2. Now, click Ask AI → and submit this question →

    • What do we do if there is a chance of lightning during the game?
  3. Notice that Ask AI queries the KB for answers, including key points from the KB article you reviewed in Step 1

2a. Thunderhawk Assets

Ask AI for Help!

To Ask AI how to complete a task in SwitchBase:

  1. Click Ask AI in the Thunderhawk Navigation panel

  2. Open + New Chat → ask your question → then click Send

  3. Try a few sample questions:

    • What is the + Orange button for in SwitchBase?
    • How do I create a Work Order?
    • How can I pin and organize Dashboards?
    • Why can't I see any data or records showing up in my Dashboard?
    • How do I add an Asset to my Dashboard Records Table?

Summarize Knowledge Base Articles & SOPs

  1. Click Knowledge Base (KB) → open Understanding CMMS Operations & KPIs → and quickly skim the article

  2. Now, click Ask AI → and submit this question →

    • What is the Maintenance Team's job at the venue?
  3. Notice that Ask AI queries the KB for answers, including key points from the KB article you reviewed in Step 1


🏥 Aid Station: Ask AI & Knowledge Base