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Walk 3 → Add Events & Records

Introduction​

shoes

In Walk 3, your shoes hit the pavement. You'll:

  • Add and edit Events with Shortcuts
  • Create Records
  • Update Records from a Dashboard

Try it!​

→ in SwitchBase Web​

key reading for Staff members

Start by reading:

SwitchBase Web Checklist

Create an Event​

  • To get started, open Thunderhawk Events and the Event Command Center Dashboard:

  1. Add a new Event, a Hockey game, using a pre-defined Shortcut → Steps ▶

    • Start your game this very minute!
    • Invent your team names
    • Pick a Command Center Manager from the list
    • Optional: Don't worry about setting Event Marker times just yet (we'll cover that later)
    • It's go time!

Add three Records

  1. Go to the Event Center Dashboard and select YOUR game from step 1 above

  2. Create a Wet Spill Record with the Issue Form. Use the Create Blank option. It's a drink and popcorn spill on the concourse level near Concessions C → Steps ▶

    • Pick your Event → ex. Thunderskates vs. Mammoth
    • Issue → ex. Wet Spill
      • Hint: Use Quick Search to locate the Wet Spill quickly → in two letters (We) → Hint✋
    • Issue Status → ex. Open
    • Person Reporting → ex. Ward
    • Department → ex. Custodial
    • Description → ex. Large Wet Spill
    • Location → ex. Section 104
      • Hint: Use Quick Search to locate the Section 207 quickly → in three characters (S 1 4) → Hint✋
    • Person Dispatched → ex. Delta
    • Click Create +

  3. Create a Lost Child incident in the Issue Form → Steps ▶

    • Pick your Event → ex. Thunderskates vs. Mammoth
    • Issue → ex. Lost Child
      • Hint: Use Quick Search to locate the Lost Child quickly → in two letters (L C) → Hint✋
    • Issue Status → ex. Open
    • Person Reporting → ex. Ward
    • Department → ex. Guest Services
    • Description → ex. 5-year old boy with blue Thunderhawk shirt and hat
    • Location → ex. Last seen in Section 207
      • Hint: Use Quick Search to locate the Section 207 quickly → in three characters (S 2 7) → Hint✋
    • Person Dispatched → ex. Alpha
    • Click Create +

  4. Add a Medical Issue → Steps ▶

    • Pick your Event → ex. Thunderskates vs. Mammoth
    • Issue → ex. Chest Pains
      • Hint: Use Quick Search to locate the Chest Pains issue quickly → with two letters (C P) → Hint✋
    • Issue Status → ex. Open
    • Person Reporting → ex. Ward
    • Department → ex. Medical
    • Description → ex. Mr. Xeno is a walk-in complaining of Chest Pains
    • Location → ex. First Aid Station
    • Person Dispatched → ex. Gamma
    • Click Create

  5. Open your Event Command Center Dashboard and pick your Event → Hint✋

    • You should see three Open Records
      • If you don't, did you hit Create each time you created your Records?
      • Did your Event get selected each time? If not, clear (x) your Event Controller, find your records in the Records Table, click them open and make the correction by Updating the Event Name → Hint✋

  6. Dispatch cleanup for your Wet spill from Step #3 above → Steps ▶

  7. Dispatch your Medical incident to your EMTs

  8. Xeno, an Event Staff Team Member, found the lost 5-year old child, Javier, near Concession D

    • Close the Lost Child incident
    • Update with a Comment at the bottom of the Record about Xeno's efforts → ex. "Nice job Xeno!" → Steps ▶

  9. Big Ooops. Update your Hockey Game by changing the name of your visiting team for your event → Hint✋

  10. Close your Wet spill → Hint✋

  11. Close your Medical incident with a Comment. Comments are found at the bottom of the Edit Form window → Hint✋

    • Say that an ambulance was called and that Mr. Xeno is heading to the hospital.

    Comment

→ in Switchbase Mobile​

key reading for Staff members

Start by reading →

SwitchBase Mobile Checklist

Adding Events & Incidents​

  • Note: If you don't have access to the SwitchBase Mobile App, jump to SwitchBase Web and complete this checklist.

Create an Event

  1. Open SwitchBase Mobile and the Thunderhawk Events org → Hint✋

  2. Click + Create → Steps ▶

  3. Select the Event Form → Steps ▶

  4. Pick Basketball from the pre-defined Shortcut list → Steps ▶

  5. Start the game at this very minute by entering the following → Steps ▶

    • Event Date/Time = Pick the current date and time
    • Event Name = Invent your team names
    • Put yourself in as the Command Center Manager
    • Click Create

  6. Click Home to go to your Event Command Center Dashboard and select YOUR game (from step 5) → Hint✋

  7. Big oops. Update your Basketball Game by changing the name of your visiting team for the event → Steps ▶

    • Also, update the start time by 30 minutes

Create Three Records

  1. Click +Create to add a new Record → Steps ▶

  2. Create a Water Leak Record at your game with the Issue Form → Steps ▶

    • Pick your Event → ex. Magic vs. Stars
    • Issue → ex. Water Leak
      • Hint: Use Quick Search to locate the Water Leak quickly → in two letters (W L) → Hint✋
    • Issue Status → ex. Open
    • Person Reporting → ex. Ward
    • Department → ex. Custodial
    • Description → ex. Large leak from inside Concession stand D
    • Location → ex. Concessions D
    • Person Dispatched → ex. Delta
    • Click Create

  3. Create a Wheelchair incident in the Issue Form → Steps ▶

    • Pick your Event → ex. Orlando vs. Stars
    • Issue → ex. Wheelchair
      • Hint: Use Quick Search to locate the Wheelchair quickly → in two letters (Wc) → Hint✋
    • Issue Status → ex. Open
    • Person Reporting → ex. Ward
    • Department → ex. Guest Services
    • Description → ex. 75-year-old women needs help getting to her seat
    • Location → ex. Gate A
    • Person Dispatched → ex. Alpha
    • Click Create

  4. Add a Medical Issue → Steps ▶

    • Pick your Event → ex. Orlando vs. Stars
    • Issue → ex. Medical
      • Hint: Use Quick Search to locate the Medical quickly → in one letter (M) → Hint✋
    • Issue Status → ex. Open
    • Person Reporting → ex. Ward
    • Department → ex. Medical
    • Description → ex. An employee, Tango, slipped and fell
    • Location → ex. Section 104
    • Person Dispatched → ex. Gamma
    • Click Create

  5. Open your Event Command Center Dashboard and pick your event → Hint✋

    • You should see your three Open Records
    • If you don't, did you hit Create each time?
    • Troubleshooting tip: Did you pick your Event each time? If not, clear (x) your Event Controller, find your records in the Records Table, click them open and make that correction → Hint✋

  6. Change the Issue Status Field to Dispatch to clean up your Water Leak from #2 above → Steps ▶

    • Change Created to Dispatched → Hint✋
    • Add to the Description → Hint✋
    • Reassign from Custodial to Maintenance → Hint✋
    • Take a picture of the issue → Hint✋

  7. In the Issue Status Field, Dispatch your Medical incident to your EMTs → Hint✋

  8. In the Issue Status Field, Close the Wheel Chair record → Hint✋

  9. In the Issue Status Field, Close your Water Leak issue → Hint✋

  10. In the Issue Status Field, Close your Medical incident with a Comment. Comments are found at the bottom of the Edit Form window → Hint✋

    • Say that the incident resulted in a minor sprain to the left wrist. Medical attention was given. Tango returned to work.

→ in your Home Organization​

Follow your Home Organization's events

If you have access to your Home Organization:

  • Open your Dashboards during an event and track the action

  • If you are working events, you'll probably be creating Records already → Hint✋

  • If you do the Thunderhawk simulation below, you may pick up a few new techniques ... who knows!

  • Note: About Event Markers:

    • Event Markers break down an event by logical time periods → ex. Setup, Doors Open, 1st Half, Halftime, 2nd Half, Egress, Doors Closed

    • Simply click the Forward Arrow to move to the next Event Marker

      Event marker

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